If you are more than 15 minutes late, we would have to reschedule or cancel the appointment.  

 

Under each service, it’ll include an description of what comes with each service. 

 

WE ARE RELOCATING TO ​1802 MARTIN LUTHER KING JR PKWY DURHAM, 

NC 27707 STARTING NOVEMBER 1ST.
 

SHOOTS OF 5 ADULTS OR MORE WILL HAVE TO BE SHOT AT OUR BIGGER PARTNERED STUDIO LOCATION IN DURHAM. PLEASE MESSAGE FOR UPDATED AVAILABILITY before booking.


Reschedules: If there’s something on your end that requires rescheduling, you will be able to reschedule 12 hours before your appointment. Any last minute reschedules will result in a $35 rescheduling fee. You also have one complimentary rescheduled appointment (if rescheduled at least 8 hours before your appointment).. The rescheduling fee will be $35 after the initial rescheduling. Any appointment that needs to be rescheduled less than 8 hours of your appointment will result in the reschedule fee.

Refunds are only refundable if we cancel on our end.

Cancellations: If you have to cancel due to unforeseen circumstances on your end, we will offer a one rescheduling. If you want to cancel your appointment with us fully, please contact us on the contact page of our site or text us only at +1 (919) 769-3364. Please try to cancel before 12 hours. The deposit is nonrefundable.  

If you want an appointment time before or after our hours, you must pay the $40 emergency fee add-on. Please text for updated availability and request your emergency appointment.

No Call/ No Show results in being banned from booking again with us again. 

If you have any questions please text us at (919) 769-3364 or email us at support@charmantcstudios.com.

Please read the booking policy thoroughly 

458 S Driver St

DURHAM, NC 27703

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